Skip to content
Platforms

LibertyBusiness

Where to add the Otto chat code in a LibertyBusiness store, how to check that it runs and what to do when it does not show.

On this page

LibertyBusiness is an Italian online store platform by Liberty Line, connected to the LibertyCommerce software. The admin is in Italian. You add the chat code to the tracking codes, it takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the LibertyBusiness tile. It is under the More platforms tile, and you can also search for it.
  • A LibertyBusiness store on the Medium, Large or X-Large plan. All three include tracking codes.
  • The username and password for the store admin. You got them by email when the store was created.

Chat code

On the LibertyBusiness tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

  1. Open the store admin: in LibertyCommerce, click the E-commerce icon, then Amministrazione and Impostazioni. You can also get there through the admin link on your website.
  2. In the menu, open Strumenti di Marketing (marketing tools) and then Codici di tracciamento (tracking codes).
  3. Paste the chat code into the first field. If there is code in it already, add the line below it.
  4. Save the changes.
Do not add the code while the store runs on a LibertyBusiness subdomain, for example during the trial. The chat links itself to the domain where it first appears and does not move from the subdomain to your domain by itself.

You can also follow the official LibertyBusiness help.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.
LibertyCommerce support recommends checking the code in a private (incognito) browser window.

Product catalogue

LibertyBusiness has an export for price comparison sites (Esportazione per comparatori prezzi) from the Large plan. LibertyCommerce support can tell you whether it is in a format Otto reads (Heureka or Google Merchant XML).

Paste the feed address in the panel under Settings, Catalogue, and click Check feed. The panel tells you how many products it found, and Otto keeps the feed up to date on its own. More in Product catalogue.

Troubleshooting

I do not have the admin username and password

You got them by email when the store was created. If you do not have them, contact LibertyCommerce support through the support request form.

There is other code in the first field

Leave it there and add the chat code on a new line below it.

I cannot see Codici di tracciamento in the menu

Contact LibertyCommerce support. Tracking codes are part of all plans: Medium, Large and X-Large.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In Strumenti di Marketing, Codici di tracciamento, delete the chat line from the first field and save the changes.