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Clevero

How to add the Otto chat code to a Clevero store through Měřicí kódy, what to watch with cookies, and where the feeds are.

On this page

Clevero is a system for online stores from Poski.com. You add the chat code in the admin as a new tracking code, which takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the Clevero tile. It is under the More platforms tile, and you can also search for it.
  • The Měřicí kódy (tracking codes) feature in the Marketing section. If you cannot see it in the admin, ask Clevero support whether your plan includes it.

Chat code

On the Clevero tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

  1. In the admin, open Marketing, Měřicí kódy and click Nový (new) in the top right.
  2. Type a name such as Otto into Název (name) and paste the chat code into HTML kód.
  3. Under Zobrazení (display), keep Umístění (placement) set to do hlavičky webu (v tagu <HEAD>) and leave Zobrazovat (show) ticked.
  4. Leave the Použité cookies (cookies used) field empty.
  5. Click Uložit a zpět (save and go back).
If you choose a category in Použité cookies, such as Marketingové cookies, Clevero may run the code only after the visitor agrees to that category. Visitors who do not agree will not see the chat.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.
In the Měřicí kódy list, the chat code has a green tick in the Zobrazovat column.

Product catalogue

Clevero creates feeds for Heureka.cz, Zboží.cz and Google Shopping (Nákupy Google). You find their addresses, in the form https://your-store.cz/api/feeds/…, in the admin with the product exports, or Clevero support can send them to you. If your feeds are protected with a code, copy the address including it, as the feed is not available without it.

Paste the feed address in the panel under Settings, Catalogue, and click Check feed. The panel tells you how many products it found, and Otto keeps the feed up to date on its own. More in Product catalogue.

Troubleshooting

The chat appears only after a click in the cookie bar

The Použité cookies field is filled in for the code. Open the chat code in Měřicí kódy, clear the field and click Uložit a zpět.

My store has several languages and the chat shows in one only

The Zobrazovat checkbox applies to the language shown in brackets. If the form shows more of them, tick every language where the chat should appear.

Clevero warns me not to add codes it supports by itself

The warning is about tools that Clevero has built into its settings. Otto is not one of them, so add the chat code through Nový.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In Marketing, Měřicí kódy, click the red cross next to the chat code in the Akce (actions) column. To turn the chat off for a while only, untick Zobrazovat when editing the code and save.