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eStudio

How to add the Otto chat code to an eStudio.cz website or store in the Reflex admin or through eStudio technical support.

On this page

eStudio.cz is an agency from Hradec Králové that builds websites and online stores on its own Reflex system. You add the chat code in the admin among the tracking codes, or send it to eStudio technical support. In the admin it takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the eStudio tile. It is under the More platforms tile, and you can also search for it.
  • Access to the Reflex admin. Without it, eStudio technical support adds the code.

Chat code

On the eStudio tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

In the Reflex admin

  1. In the admin, open MARKETING, Trackingové kódy (tracking codes).
  2. Paste the chat code into the first field, Kód hlavičky (header code).
  3. Save the changes.

Through eStudio technical support

  1. Send the chat code to eStudio technical support at zakazky@estudio.cz and ask them to add it to every page. Other contacts are at estudio.cz/kontakt.
  2. Once support confirms it is in place, open your website and reload the page.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.

Product catalogue

eStudio technical support can tell you whether your Reflex store creates a feed for Heureka, Zboží or Google, and at what address.

Paste the feed address in the panel under Settings, Catalogue, and click Check feed. The panel tells you how many products it found, and Otto keeps the feed up to date on its own. More in Product catalogue.

Troubleshooting

I cannot see MARKETING or Trackingové kódy in the admin

Your website may not have this section, or your account cannot access it. Send the code to eStudio technical support and they add it for you.

The chat does not appear after saving

Check that the Kód hlavičky field holds the whole code, from <script to </script>. If it does, send eStudio support the address of a page where the chat is missing.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In MARKETING, Trackingové kódy, delete the chat code from Kód hlavičky and save, or ask eStudio technical support to remove it.