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Kopage

Where to add the Otto chat code on a Kopage website, how to check that it runs, and what to do when it does not show.

On this page

Kopage is a website builder that hosting companies and agencies often provide under their own brand. You add the chat code to the site-wide custom code in the settings. It takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the Kopage tile. It is under the More platforms tile, and you can also search for it.
  • Access to the admin of your Kopage website. If a hosting company or agency runs your site, the admin may carry their brand.

Chat code

On the Kopage tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

  1. Log in to the admin of your website and click Settings in the left column.
  2. In the submenu under Website Configuration, open SEO & Meta Tags.
  3. Scroll down to the Custom Code heading and click the </body> tab.
  4. Paste the chat code into the field and click Save changes at the bottom.

This saves the code for the whole website. Do not add it to individual pages.

You can also follow the official Kopage help.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.

Product catalogue

Kopage has a store module, but its description mentions no product feed for price comparison sites. If you sell through Kopage, turn on I have no XML feed, let Otto read my site in Settings, under Catalogue.

Troubleshooting

I cannot see Settings in the left column

A hosting company or agency may have set up your site under its own brand with limited rights. Send them the chat code, or click HELP in the left column of the admin and contact support.

The chat shows on one page only

The code was probably added to the page content with a custom code module. Remove it there and add it in Settings, SEO & Meta Tags, Custom Code, on the </body> tab.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In Settings, SEO & Meta Tags, Custom Code, delete the chat code on the </body> tab and click Save changes.