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oXyShop

How to get the Otto chat into an oXyShop store through oXyShop support or your project manager, and what to send them.

On this page

oXyShop is an agency from Brno that builds and runs online stores on its own platform. oXyShop support or your project manager adds the chat code. You send them an email with the code, which takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the oXyShop tile. It is under the More platforms tile, and you can also search for it.
  • Contact details for oXyShop support or your store's project manager.

Chat code

On the oXyShop tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

  1. Send the chat code to oXyShop support or your project manager and ask them to add it to every page. You find a ready-made email on this page.
  2. Once oXyShop confirms it is in place, open your store and reload the page.

Email for support

Is support, an agency or a developer adding the code for you? Send them this email and paste the chat code from the tile below it.

Hello,

please add the attached Otto chat code to every page of our store before </body>. Please paste the code exactly as it is, including the data-otto-key attribute.

Thank you.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.

Product catalogue

oXyShop support or your project manager can send you the feed address for Heureka, Zboží or Google.

Paste the feed address in the panel under Settings, Catalogue, and click Check feed. The panel tells you how many products it found, and Otto keeps the feed up to date on its own. More in Product catalogue.

Troubleshooting

I cannot find a place for custom code in the admin

An oXyShop store may not have one. oXyShop adds connections to third-party services on request, so send the code to support or your project manager.

I do not know who my project manager is

Write to info@oxyshop.cz or call 511 113 111 and give the address of your store.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

Ask oXyShop support or your project manager to remove the chat code from every page.