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QuickSilk

Where to add the Otto chat code on a QuickSilk website, how to check that it runs, and what to do when it does not show.

On this page

QuickSilk is a content management system with an editor in the browser. You add the chat code to the site-wide head code in the settings. It takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the QuickSilk tile. It is under the More platforms tile, and you can also search for it.
  • A QuickSilk admin login with administrator rights. Other roles may not see the website settings.

Chat code

On the QuickSilk tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

  1. Log in to the admin of your QuickSilk website as an administrator.
  2. Open Settings and the Head Code Insertion tab.
  3. Paste the chat code into the field on this tab and save the change.

You can also follow the official QuickSilk help.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.

Product catalogue

QuickSilk has a store module, but its feature list mentions no product feed. If you sell through it, turn on I have no XML feed, let Otto read my site in Settings, under Catalogue.

Troubleshooting

I cannot see the Head Code Insertion tab

Your account probably lacks administrator rights. Ask the site administrator for access, or send the chat code to QuickSilk support at support@quicksilk.com.

The chat shows on one page only

The code was probably added to the page content. Remove it there and add it in Settings, Head Code Insertion, where it applies to the whole site.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In Settings, on the Head Code Insertion tab, delete the chat code and save the change.