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Weasy

Where to add the Otto chat code on a Weasy website, how to check that it runs, and what to do when it does not show.

On this page

Weasy is a Portuguese website and online store builder with its admin (Backoffice) in Portuguese. You add the chat code to the header code in the appearance settings. It takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the Weasy tile. It is under the More platforms tile, and you can also search for it.
  • The Pro plan for a website, or the Standard plan or higher for a store. The Starter and Basic plans have no custom code.
  • Access to the Backoffice of your website.

Chat code

On the Weasy tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

  1. In the Backoffice, open Website in the left menu and then Aparência e Estilo (appearance and style).
  2. Scroll down to the custom code options.
  3. Paste the chat code into Código no header (header code).
  4. Save the changes.
The Weasy trial runs on a temporary address under weasy.io. The chat links itself to the address where it first shows and does not move from there to your own domain by itself. Add the code after you connect your own domain.

You can also follow the official Weasy help.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.
Check the chat on the published site, not in the Builder.

Product catalogue

Weasy has a Google Shopping (Merchant Center) integration for stores from the Advanced plan. The Weasy help does not say where the feed address is, so if you cannot find it, write to support@weasy.io. Without a feed, turn on I have no XML feed, let Otto read my site in Settings, under Catalogue.

Troubleshooting

I cannot see the Código no header field

Your plan has no custom code. For a website, switch to the Pro plan. For a store, switch to Standard or higher.

The code is saved but the chat does not show on the site

Open the Builder and click Publicar website, which sends saved changes to the public site.

The chat shows only after a form is sent

The code is in the thank-you page field under Website, Configurações. Remove it there and add it to Código no header in Aparência e Estilo.

The chat runs on the weasy.io address but not on my domain

Otto linked itself to the address where it first showed and does not move from a Weasy address to your own domain by itself. Contact us.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In Website, Aparência e Estilo, delete the chat code from Código no header and save the changes.