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Webmium

Where to add the Otto chat code on a Webmium website, how to check that it runs, and what to do when it does not show.

On this page

Webmium is a Czech website builder with its admin in Czech. On websites in the Webmium editor, usually from 2020 on, you add the chat code yourself in the site settings. On older websites and Webmium stores, Webmium support adds it. It takes about 5 minutes.

What you need

  • An Otto account. You find the chat code in the panel under Overview, on the Installation & integrations card, on the Webmium tile. It is under the More platforms tile, and you can also search for it.
  • Access to the editor of your Webmium website.

Chat code

On the Webmium tile, click Copy code. You get one line with your company’s public key:

<script async src="https://ottoai.sk/widget.js" data-otto-key="pk_vas_kluc"></script>
The sample shows pk_vas_kluc instead of a key, the tile gives you the code with your own key. The key is not a password, you do not need to hide it. Add the code once, it covers the whole site.

Adding the code

Website in the Webmium editor (usually from 2020)

  1. Log in to the website editor and click Můj účet (my account) in the top bar. The website admin opens.
  2. Open Nastavení stránek (site settings).
  3. Paste the chat code into the footer code field (zápatí), or into the header code field (záhlaví), and save the settings.
  4. Go back to the editor with Upravit stránku (edit page) and click Publikovat (publish) in the top right.

Older website (before 2020) or Webmium store

  1. Webmium does not publish the steps for these versions. Write to Webmium support at info@webmium.cz.
  2. Send them the chat code and ask them to add it before </body> on every page.
The Html pagelet in the editor adds code to one page only. Add the chat for the whole site in Nastavení stránek.

You can also follow the official Webmium help.

Checking it works

  1. Open your website in a new browser window and reload. A chat bubble should pop up in the bottom right.
  2. Send the chat a test question. Otto answers within a few seconds.
  3. In the panel, under Settings, Connections, the Your website row shows the domain the chat runs on.
Check the chat on the published site after you click Publikovat.

What Otto knows about your site

Otto answers from the pages of your website and from the knowledge you add in the panel. Once the chat runs on your site, turn on I have no XML feed, let Otto read my site in the panel under Settings, Catalogue. More in Reading your website.

Troubleshooting

I cannot see a code field in Nastavení stránek

Write to Webmium support at info@webmium.cz or call +420 605 99 44 66. Send them the chat code and ask them to add it to every page.

I cannot log in to the editor

Webmium has two editor versions. Websites usually from 2020 on log in at webmiumeditor.com, older ones at webmium.com.

The chat runs on the trial address but not on my domain

Otto linked itself to the address where it first showed and does not move from a Webmium trial address to your own domain by itself. Contact us.

Also check

  • Reload the page without cache with Ctrl+F5, or open it in a private window.
  • The code should be on the page only once, a second copy is ignored.
  • A cookie consent bar can block scripts until the visitor agrees. If the chat only shows up after consent, see Cookie consent.
  • If your site sends a Content-Security-Policy header, allow https://ottoai.sk in it, as shown in Content-Security-Policy.
  • In the browser console (F12), look for messages starting with [Otto]. They tell you what the chat is missing.
  • Still nothing? Write to us at podpora@ottoai.sk and include your website address.

Removing the chat

In Můj účet, Nastavení stránek, delete the chat code from the field, save the settings and publish the site again with Publikovat.